Delivery Manager

Broken Spoke Bike Co-op
21 April, 2021
Oxford, United Kingdom
Job Type


Role: Delivery Manager

Salary: £22k-£26k pro rata, depending on experience

Hours: 3-5 days per week (negotiable)

Contract: One-year fixed term contract, with a six-month review, with

the intention to make this a permanent position should our

strategic and fundraising work enable this.

Location: Broken Spoke, St Thomas School, Osney Lane, Oxford,


Reports to: General Manager

Deadline: Wednesday 28th April 2021 (end of day)

Interviews: Week beginning 3rd May 2021

About the role

We are looking for somebody to lead on the delivery of Broken Spoke’s core programmes and manage our busy community bike workshop. If you have experience working in the cycling industry, a passion for mechanics and facilitating learning, experience with managing people, projects or premises, and you share our values, then this role could be for you.

The Broken Spoke, as a community bike project, aims to be a safe space for everyone. We want to break down barriers so that anyone feels comfortable and welcomed to all of our activities, regardless of riding skill, mechanical knowledge, gender, race, sexuality, class, etc. We are looking for a Delivery Manager who is passionate about inviting people who might not think of or see themselves as ‘cyclists’ into cycling spaces.

You will manage our mechanics and cycle instructors. You will report to our General Manager, and also work closely with our Community Coordinator. The three of you will form Broken Spoke’s small but mighty core team, working with our mechanics and cycle instructors, our volunteers and our Board of Directors to serve Oxford’s cycling communities. Cooperation, collaboration, mutual support and skill-sharing are very important to us, and we strive to work in ways that challenge power structures and that enable all of us to thrive as individuals and as a team.


The core responsibilities of this role will be to:

1/ Manage the activities of Broken Spoke

● Lead our programme of activities, including DIY Workshops, Cycle Training, Bike Recycling, Mechanics Courses, Beryl’s Night, and Repair Sessions, re-launching the activities which have been paused during Covid 19 when appropriate;

● Work with the General Manager and Community Coordinator and in line with our Business Plan and Strategy, to develop our current activities responsively, and design and launch new activities when opportunities arise.

2/ Manage the workshop premises and our policies

● Maintain a safe, friendly and inviting workshop for our staff, volunteers and wider community, maintaining tools, managing waste, and managing our relationship with our landlord;

● Lead on the implementation and development of our organisational policies, including Health and Safety, Safeguarding, Equal Opportunities, Safer Spaces, and Data Protection.

3/ Manage the delivery team

● Manage our teams of Mechanics and Cycle Instructors, carrying out line management, training, performance management, reviews and fostering a culture of mutual support and collaboration, and, when needed, hiring new staff;

● Ensure appropriate resourcing to deliver our activities and align staffing with our financial needs;

● Collaborate with the Community Coordinator to ensure appropriate volunteer involvement in our activities.

4/ Manage sales and operational finances

● Work to boost income from activities in line with the targets in our Business Plan;

● Work with the General Manager to ensure profit and loss is managed effectively.

Essential Criteria

● Qualified cycle mechanic (at least Cytech L2, City & Guilds L2, or equivalent, OR at least 5 years’ experience in a cycle workshop)

● Awareness of Bikeability Cycle Training

● Minimum 2 years’ experience managing a team of staff

● Experience with challenging stereotypes and removing barriers to accessing cycle workshops and other cycling spaces

● Experience implementing organisational policies into working practices

● Ability to do computer-based work (we work with google sheets, Slack messenger, among others)

● Experience working in a retail environment

Desirable Criteria

● Experience working with volunteers, including vulnerable people

● Experience or interest in working in a purpose-driven organisation or with campaigning or activism (paid or voluntary)

● Experience with financial modelling

● Experience with risk assessing activities and workspaces

● Qualified National Standard Instructor of Cycle Training

● Experience managing a Bikeability Scheme

● Knowledge of teaching & learning techniques & styles

● Educational experience working with adults and children

● Experience with marketing

More about Broken Spoke

Broken Spoke is a community bike project in Central Oxford. Our staff and volunteers help people from across the city to fix and ride their bikes, and get as many people on bikes as possible through courses, training and events. Broken Spoke is for everyone and we are actively working with marginalised groups across the city to make cycling an option for anybody. We’re as much about community building and inclusivity as we are about bikes. As one of our founders puts it;

“Broken Spoke creates a safe learning space that doesn’t just allow people to defy the expectations they have of themselves or that others have of them, it smashes power structures that put them there in the first place.”

We’re a community-owned organisation, accountable to our members, and working to benefit everyone in our community. Our legal structure is a Community Benefit Society with charitable objectives, and we have recognised charitable status with HMRC for tax purposes. We run on cooperative principles. Our governing document is our primary rules. It’s a lot of rules – and there’s no need to read them before you apply. But we’re a friendly bunch and will be happy to discuss any questions you have about our rules.

We’ve been running since 2012. You can find out a bit more about what we do, and our history, on our website, and in our series of blog posts on ‘why community bike projects matter’ such as this blog post from our co-founder Ellie.

As a co-operative, we also subscribe to this Statement on the Cooperative Identity – the Values and Principles. We are members of CAG Oxfordshire and Locality.

Working Conditions

This job will include working from time to time with vulnerable people, as such, a DBS check will be required. The role will require working some weekends and evenings, and at times outdoors.

The Delivery Manager may be expected to contribute to other projects/carry out other tasks not detailed above as needed by Broken Spoke and in line with their skills and capacity.

The Delivery Manager will be employed by “Broken Spoke Bicycles Limited” (trading as “Broken Spoke Bike Co-op”), registered with the Financial Conduct Authority as a Community Benefit Society with charitable objectives - registration number: 31918R.


● 28 holidays per year (includes Bank Holidays)

● 1 extra day of holiday for Pride, Trans Visibility Day, Labour Day, or another nationally or internationally recognised day important to you!

● The chance to be a valued part of a social enterprise creating change in our community

● Staff discount on parts and products (cost price plus VAT)

● Free workshop access

● The opportunity to join Broken Spoke’s pension scheme and receive employer contributions if your salary in a given month is above the relevant threshold

● The opportunity to become a member of the Community Benefit Society that is Broken Spoke

How to apply – Please send us a CV and cover letter detailing why you are applying and how you meet the person specification and organisational values to, with the subject line, ‘Delivery Manager application’.

The deadline for applicants is the 28th April and interviews and practical assessments will take place in the week commencing 3rd May. The ideal candidate will be ready to start in early June. If you would like to discuss the role with one of our board members, please email

We’re also recruiting a General Manager! Want more info? Check out the ad here.

If you would love to work for Broken Spoke in a management role but neither of these roles quite matches your skills, experience or availability, we would still love to hear from you, so please do get in touch. We strive to be flexible and inclusive in our hiring approach.

We are an equal opportunities employer, and particularly welcome applications from people currently underrepresented in the worlds of cycling and cycle mechanics, including black and minority ethnic people, LGBTQIA+ people, and women.

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