The Bike Project
17 February, 2020
London, United Kingdom
Job Type


Salary and hours

25 - 27k depending on experience - 37.5 hours per week, 5 days a week (Mon – Sun)

Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.
The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. In response to this, we are relocating our existing shop to a new, larger site with higher footfall to further support our used bike sales as well as offering bike servicing and coffee. We are looking for two individuals to help deliver this expansion, to pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place. This is an exciting opportunity for two experienced bike shop mechanics with proven technical skills to join our growing technical team with the aim to head up bike servicing and repairs and to help manage and oversee the day-to-day operations at our new shop location.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

The primary purpose of this role is to lead in the delivery of a high quality and efficient bike repairs servicing at our new shop location in order that we can a) further expand our growing social enterprise and b). can continue to meet the growing need that our beneficiaries have for bikes.

Duties and responsibilities

• Service/Repair agreed volume of bikes each week and technical standards as outlined by targets/parameters set by the Project Technical Lead.
• To carry out bike assessments to determine workload and re-use viability.
• To manage data for individual bikes and maintain our CRM (Salesforce) on an ongoing basis.
• Oversee the training and development of Shop Assistants and volunteers.
• Order and maintain a stock of key bike components and accessories to facilitate a fast turnaround for bike repairs and opportunities to offer same day servicing.
• Checking in stock deliveries and accurately logging the use of parts inventory on an ongoing basis.
• To promote and upsell bike components and accessories.
• At times supporting local community and beneficiary volunteers during our weekly volunteer workshops.
• To adhere to all workshop standards and health and safety as outlined by the Technical Lead.
• To help to maintain the shop as a safe and efficient work space.

Person Specification

• A minimum of 3 years of experience in a commercial bike repairs shop, or an equivalent setting, with an expectation to complete 3 complete bike services in a 7.5hr shift.
• Can demonstrate high levels of retail customer service and create own upselling opportunities.
• Ability to manage own workload and meet the expectations of a target driven workplace.
• A recognized cycle maintenance and repair Level 2 Qualification, such as City and Guilds, Cytech, or equivalent. Unqualified mechanics with extensive workshop experience and a proven track record may also be considered.
• Experience of Microsoft Office is beneficial and experience with CRM systems such as Salesforce highly desirable, in addition to web or cloud based platforms.
• Ability to problem solve without supervision.
• Experience in managing and training other junior mechanics and/or volunteers.
• Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others.
• Ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Shares The Bike Project’s values and ethos, and committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. The role will require working weekends and the occasional evening and at times outside.

Physical requirements

The role requires individual to work on their feet for long periods of time. Risks lifting and moving heavy objects and working with hand/power tools. Correct PPE is to worn where a situation presents such a risk.

Direct reports

Shop assistants and volunteers.

Application process

Please submit your application of CV which must be accompanied by a covering letter that addresses the person specification (no longer than one page in length) by email to or by clicking the apply button below.

The closing date for applications is midnight on Wednesday 11th March 2020. Interviews will be held on 16th and 17th March 2020 at The Bike Project Workshop, 223-224 Edward Pl, SE8 5HD. The interview process will include a technical assessment so please allow up to 3 hours.

Please direct all enquiries to Stuart Harwood-Hope, Project Technical Lead via
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