Academy Support – Cycle Systems Academy

Cycle Systems Academy
1 June, 2021
South Devon, United Kingdom
Job Type


Cycle Systems is a longstanding and award-winning cycle maintenance training provider who has been delivering short courses and Government accredited qualifications since 2009. Currently based on the edge of Dartmoor National Park in South Devon, which is renowned for its' road and mountain biking, we pride ourselves on being able to offer our employees a superb working environment.

The academy delivers professional bicycle maintenance training to industry and hobbyist students alike, and is proud to boast a state of the art workshop which is sponsored by many industry big names. These partnerships with the trade mean that staff are also able to enjoy being kept up to date with current tech through various online CPD schemes etc.

Generous working conditions (no working weekends or Christmas Eve again), plus competitive benefits and salary consummate with the position mean that a rewarding career and unprecedented lifestyle in one of the most beautiful corners of Britain awaits.

If you share our passion for bicycles and for bicycle tech, there really is no better place to be. You will find yourself at the heart of the cycle industry here at Cycle Systems.

Application deadline: Sunday 20th June 2021

Interviews held online through June.

July start preferred.

Salary: £21-25k full time.

(Part time pro rate also considered for the right candidate.)

Benefits: We offer a generous holiday allowance, an excellent staff discount scheme, and a great working culture with a team who are obsessed with all things cycling.

Job Description
Cycle Systems is currently looking for a pro-active and ambitious individual to join our company as Academy Support Instructor.

This is a fantastic opportunity if you are:

A keen cyclist with a passion for cycle tech,
Someone who would thrive in a role that involves both day to day interaction with students in person
A candidate who would take pride in assisting the Lead Instructor with the necessary prep and behind the scenes organisation
Enjoy helping the sales lead with pipeline management

Personal Attributes

You need to be a friendly and clear communicator, be exceptionally well organised and reliable, able to adhere to systems already in place and able to take direction from senior staff. A patient attitude with students is a plus.

Qualifications and Experience

Ideally, you will have some bike workshop experience, and also be qualified to at least a Level 2 in Bicycle Maintenance and Repair. Closing workshop sales would be seen as an added bonus. However, mechanical aptitude and commitment to learning also counts, and for the right candidate, technical qualifications can be delivered as a part of your training package. Teaching and assessing experience is desirable.

If you want to get ahead in the cycle trade, consolidate your mechanical skills and up skill in a teaching environment, then this is the ideal position for you. Cycle Systems graduates are encouraged to apply.

Main Purpose
To support the Lead Academy Instructor in course prep, delivery and administration to ensure a high quality and seamless experience for our customers and stakeholders.

To be able to stand in for the Lead Instructor and manage academy systems on an as needed basis.

To support the tool delivery operation

To support the Sales Director with pipeline management

1. Support

1.1 Provide support to the instructor with students as per the CSA Scheme of Work and the Onefile system. To ensure that all students clearly understand their responsibilities and to support the instructor so that his/her tasks are carried out effectively.

1.2 To support the Sales Director with pipeline management, including holding sales calls and distributing information.

1.3 To take direction from senior staff, ensuring effective use of your time.

2. Planning and Organisation

2.1 Assist the lead instructor so that all management and teaching tasks are completed by the end of the day. This includes:

- Scheme of Work is followed for the appropriate day and that nothing is left out;

- Collating any student paperwork needed by the office;

- Carrying out student bench tool checks;

- Unpacking any deliveries and finishing the instructor part of CSA purchase order cycle;

- Following all stock control and demo equipment processes daily;

- Ensuring the academy is left clean and tidy, with all rubbish disposed of and floors swept and cleaned;

- Working effectively within all systems - online or offline.

3. Tool Orders

3.1 Managing tool orders as and when they come in;

3.2 Carrying out all processing within systems frameworks;

3.3 Being responsible for postage if there is no courier involved in despatch.

4. Finance and Resources

4.1 Being mindful of the need to save money where possible and implementing this understanding in any role across the company;

4.2 Understanding and following CSA purchase order systems;

4.3 Proactively encouraging tool and course sales with students and knowing where to direct them when sales interest is shown.

5. Communication and Working Relationships

5.1 Ensure effective relationships are maintained with students, CSA partners, colleagues, sponsors and stakeholders at all times;

5.2 In conjunction with the directors help host periodic events for the promotion of CSA services. This may include some time at trade shows as well as local events.

6. Policy and Research

6.1 Cultivate good practice in learning, teaching and assessment methodologies;

6.2 Keep abreast of industry developments and up to speed with technological advances in the bike trade, working with external CSA consultants as appropriate;

6.3 Participate and apply yourself to gaining any necessary trade qualifications for the role.

7. General

7.1 Maintain regular and effective communication with CSA directors and colleagues;

​7.2 Participate in regular 1-2-1s and personal development reviews with the HR team and/or directors;

7.3 Be responsible for your own health and safety and that of colleagues within your responsibility or affected by your work;

7.4 Promote anti-discriminatory practices in all work undertaken;

7.6 Any other duties commensurate with the level of the post - including assisting with accommodation management if needed.

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