BBH Bicycle Field Technician

19 November, 2019
London, United Kingdom
Job Type


The role

To make available a sufficient number of safe and presentable Brompton Hire bikes to meet network demand. You’ll be working alongside a team of equally passionate and dedicated people with terrific communication and people skills and a genuine desire to provide excellent customer service. Your duties will be to provide first class customer service, product information and advice, ensuring repairs and maintenance is carried out in a timely and thorough manner – thereby ensuring that our reputation of excellent customer care is upheld.

Main duties

· Check the safety and presentation of all bikes available for hire on a prescribed routine.

· Provide a first class repair service at the docks and for bikes returned to the factory/Unit9

· Plan a routine to visit all docks at least once per month.

· Organise collection and storage of repair bikes and bikes not required for immediate hire.

· Ensure accurate repair records are maintained and, in particular, docks IT records properly reflect bike status.

· Liaise closely with the Operations Manager on a daily basis.

· Liaise with the Brompton Bicycle Technical Support Organisation.

· Track turnaround times for queries; co-ordinate this across departments where necessary.

· Be a visible and accessible point of contact at all times for the team and the wider company so that customer service issues can be discussed and advised on.

· Review systems and processes in place to improve team efficiencies.

· Work with other departments to ensure customer service levels are consistent.

· Provide engineering feedback to the bicycle design, technical support and quality control teams

· Ensure a high standard of conduct at all times through leadership and example.

· Provide support to Brompton Bicycle Hire Marketing team events.

· Manage the company vehicle.

Additional Duties

· To attend training and meetings as and when required.

· Any other ad-hoc tasks that may be deemed necessary.

· To assist Brompton Bicycle for miscellaneous duties when required.


Brompton offers you a very excellent working environment with enthusiastic colleagues who get along very well, communicate and cooperate with each other. The working climate is informal, but we work hard. Next to good terms of employment Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle; we all share the same passion and dedication to the company and embrace differences in cultural backgrounds and skills.

Huge discount on your very own Brompton (family and friends get discount too)

Position to thrive. Whether you’re early in your career or an experienced professional, Brompton provides you with everything you need to excel in your job and for personal growth. You will be actively encouraged to increase your skillset and to attend relevant events

20 days holiday plus Bank Holidays, increasing the longer you stay with us

Workplace Pension Scheme, Season Ticket Loan, Childcare Vouchers, Flexible Working, Cycle to Work Scheme to name just a few…..

Birthday Breakfast, Family Fun Days, Christmas Parties, London to Brighton Bike Rides, Charity Raffles, Volunteering with the local community all go towards creating a working environment that is fun and enriching

If you feel that you fit within the Brompton team spirit and you can bring talent, innovation and enthusiasm to our workforce then please email your CV and covering letter to the People team, at – the closing date for this position is: 20th December 2019 – You are encouraged to submit when ready and not wait until the deadline.

Applicants must have the right to work in the United Kingdom.
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