Bicycle Mechanic/ Customer Sales Advisor – Giant Group
Bicycle Mechanic/ Customer Sales Advisor,
On Site – Giant Store Tugby, Leicestershire
THE ROLE
We are looking for an experienced team member for an exciting opportunity at the new Giant Brand cycle store in Tugby. You’ll be part of a small but dynamic team, providing high levels of customer service on all fronts.
The role requires someone that can multi-task in delivering excellence, and selling products in a role that will vary day-to day. The applicant should be flexible as well as a good problem solver and be able to work efficiently and independently.
Good, general communication skills are crucial as well as basic computer literacy, as both will be utilised on a daily basis.
The applicant should have experience as a bicycle mechanic as well as being able to assist customers with sales.
RESPONSIBILITIES & EXPERIENCE
- Provide high levels of customer service at every point of contact.
- Be able to diagnose and fault find issues with all bike types, including e-bikes.
- Knowledge of various bicycle types and technologies.
- Ability to advise customers on products and close sales.
- Good communicator both with colleagues and customers.
- Experience with relevant health and safety requirements.
- Cytech bicycle maintenance or equivalent at Level 2 is preferable
- Minimum 3 years’ experience as bicycle mechanic.
- Basic computer literacy Familiarity with EPOS/CRM systems would be advantageous but training will be provided.
SALARY & HOURS
Term: Permanent – Full Time
Salary: £23 – £25K Experience Depending
Hours: Full-time 37.5 Hours a week, Tuesday to Sunday 9am – 5:30pm
20 days annual leave