Cycle Retail Assistant Store Manager

5 April, 2019
Cockermouth, United Kingdom
Job Type


Cycle Retail Assistant Store Manager

We are looking for an efficient and motivated individual with a passion for cycling to assist in managing one of our successful cycle stores and workshop, ideally taking it to the next level. The role plays a key part in the Cyclewise business, which delivers a divers range of cycle related services.

About Us:
Cyclewise is an independent rider-owner business with two busy cycle stores in Cumbria. Cyclewise Whinlatter is our Trail Centre & Bike Hire Store specialising in mountain bikes. Cyclewise Cockermouth is our premier road bike and family bike store. In addition to cycle retail and hire, we provide expert workshop services, a range of MTB skills coaching, British Cycling MTB leadership courses, Bikeability training in schools, technical expertise and consultancy, and an e-commerce operation. The industry is exciting and challenging with customers increasingly accessing our products and services across all channels.

About the role:
• Accountable for the daily retail and workshop services. Including daily cashing up and banking.
• Responsible for scheduling of workshop jobs (repair, maintenance, walk-in and bike build), Plus diagnose and repair the maintenance work needed on customer & demo bikes.
• Provide quality assurance in bike retail, workshop repairs and bike hire.
• Responsible for stock management and create buy plans for allocated product lines.
• Responsible for maintaining accurate data on our retail management system.
• Managing inventory processes, including ordering, receiving and pricing.
• Organise and merchandise products cleanly and creatively.
• Responsible for security and health & safety.
• Advising and recommending products and services, to achieve successful sales.
• Assist in analysing sales figures and forecasting future sales and trends.
• Assist in identifying opportunities for sales growth in the shop, and mechanic services.
• To ensure all customers receive an excellent experience across the services offered, ensuring the team are trained and delivering the highest possible standards.
• Responsible for the training of new staff, and assist in maintaining up-to-date product knowledge for staff.
• Key holder and alarm responder.
• Assist in coordinating events such as demo days, mechanic classes.
• Assist in shop communications on social media and the posting of bikes & parts on our website.

About You:
We are looking for someone with enthusiasm, high level of energy, confidence and resourcefulness. Previous experience in cycle retail sales and experience with Etap, DI2, e-Bikes is preferable. You will be required to have proficient bike mechanic skills and have strong communication and interpersonal skills.

About Salary & Hours of Work:
We offer a competitive salary, cycle-related product discounts, a company pension scheme, 28 days holiday per year (including bank holidays).

The position is based at our Cyclewise road & e-Bike specialist store in Cockermouth. The role will be full time, 40 hours per week, spread across five days, including weekend work.

How to Apply:
Please email your CV along with a covering letter and anything else you think might be relevant via the apply now button below with the title Assistant Store Manager included in the message section.
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