GIANT – AFTER SALES ASSISTANT

GIANT UK
Published
8 June, 2020
Location
Leister, United Kingdom
Category
Job Type

Description

AFTER SALES ASSISTANT

THE ROLE

Supporting the After Sales Manager and being part of a team, you will be responsible for providing after service support to the Company’s retail network dealing with warranty claims, receiving inbound goods, bike building and repairs, and general warehouse logistics.

KEY TASKS & RESPONSIBILITIES

· Support the Company’s retail network enabling dealers and consumers to keep Giant and Liv bikes on the move

· Dealing with all warranty enquiries:

- Taking phone calls, discussing claims or issues and making informed decisions

- Responding to emails

- Placing orders on the system and locating stock

- Problem solving and to find a positive resolution

· Repairs:

- Undertaking repairs on customer’s bicycles, wheels and components

· Bike Building:

- Building and assembling bicycles ready to ride and despatch to consumers and for promotional use

- Building and maintaining the demo fleet

· Warehouse Logistics:

- Along with the After Sales team, you will be responsible for a small warehouse; booking in goods, managing the demo fleet as well as despatching repairs, parts and the test fleet when required

· Update information on the internal system, which will include:

- Receipt all deliveries into the system

- Input warranty claims

· Provide assistance with, or conduct other duties as and when required

THE PERSON

The successful candidate will be a highly organised and motivated individual with previous industry experience ideally with customer service experience and the ability to work in a time-critical and on occasion, pressured environment. You will be very task-focused with meticulous attention to detail, along with a friendly telephone manner and a can-do attitude.

Working in a small team, you will be a team player with excellent communication and interpersonal skills, who is able to manage a varied and busy workload, handling conflicting priorities easily.

You will show a willingness to learn additional skills outside of the role advertised and must possess an excellent understanding of MS Excel.

KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

· Educated to A / AS Level

· Qualified bicycle mechanic with NVQ Level 2 or City & Guilds Level 2 or above required

· Experience of having used Microsoft Outlook and Excel on a daily basis

· Minimum of 1 year in a service or workshop environment within the cycling industry

· Previous customer service experience, ideally within a telephone-based or customer facing environment

· A keen interest in cycling or the bicycle industry would be advantageous

THE PACKAGE

Salary: Competitive salary, experience dependant

Hours: Mon-Fri 9am-5pm

Benefits: Company Pension Scheme

Profit and KPI based Bonus Scheme

Private Health Insurance

Loan Bike Scheme (restrictions apply)

20 days holiday, increasing a day for each full year worked up to a maximum of 25 days

UK public holidays given

TO APPLY

1. Please click the link on one of the job boards to apply online 2. Email your CV together with a covering letter to HR@giant-bicycles.co.uk

Please note: The closing date for application is Sunday 28th June 2020. Applicants who have not been contacted by the 15th July 2020 have been unsuccessful on this occasion.
Apply
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