Sales Assistant

The Bike Project
17 February, 2020
London, United Kingdom
Job Type


Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated over 6,000 bikes to date. A proportion of the bikes that we receive are sold to the public through our online and physical shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. In response to this, we are relocating our existing shop to a new, larger site with higher footfall to further support our used bike sales as well as offering bike servicing and coffee. We are looking for someone to pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place. This is an exciting opportunity for someone who loves delivering excellent customer service and is interested in bikes, to work alongside mechanics, in a new retail team.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

The person in this role will be the first point of contact for walk in enquiries and sales, focusing on upselling second hand bikes, cross-selling products, while educating customers on our charity mission and impact.
You will prepare bikes for test rides, complete final checks on bikes after sale and jump on the coffee machine when needed. In addition, you will be packing and booking products for dispatch and managing retail inventory.

Duties and responsibilities

• Be an advocate for The Bike Project encouraging cycling for all.
• Respond to both telephone and walk in sales enquires delivering a customer experience that exceeds expectations, including offering test rides for customers.
• Offer detailed information about The Bike Project products and create upselling and cross-selling opportunities.
• Completing final check on bikes sold prior to packing for dispatch.
• Prepare products for dispatch including boxing of bikes and delivery booking.
• Use Salesforce to accurately add all parts and stock used to bikes.
• Assisting mechanics with bike and accessories stock takes.
• Helping to keep a well-stocked inventory of accessories by highlighting any stock shortages in a timely manner.
• Check in deliveries against dispatch notes and highlight discrepancies.
• Preparing coffees for customers during busy periods or when there isn’t a barista.
• At times supporting local community and beneficiary volunteers during our weekly donation and volunteer sessions.
• Help to maintain the shop as a safe and efficient workspace.

Person Specification

• A minimum of 2 years’ experience in a customer facing, retail environment, preferably for a bike retailer.
• A passion for cycling and enthusiasm for engaging people.
• Demonstrate a readiness to learn and develop.
• Be approachable, polite and respectful.
• Demonstrate strong communication skills that are adaptable for different types of customers with varying levels of cycling experience.
• Though not essential, an understanding of basic bike maintenance is highly regarded.
• Though not essential, barista experience is highly regarded, though training will be provided.
• Ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Shares The Bike Project’s values and ethos, and committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. The role includes weekend work and occasional evening work, and may also require working outside.

Physical requirements

The role requires individual to work on their feet for long periods of time, as well as lift and move heavy objects e.g. bikes. An up to date DBS Basic Disclosure will need to hold for the period of employment so as to cover working with young and vulnerable people. An openness and sensitivity to religious and cultural differences is essential when interaction with beneficiaries.

Direct reports


Application process

Please submit your application of CV which must be accompanied by a covering letter that addresses the person specification (no longer than one page in length) by email to, or by clicking the apply button below.

The closing date for applications is midnight on 11th March. Interviews will be held on Monday 16th and Tuesday 17th March 2020 at 12 Crossthwaite Avenue, Herne Hill, SE5 8ET. The interview will be 1 hour.

Please direct all enquiries to Jess Miller, Fundraising and Retail Manager via
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