SALES & CUSTOMER CARE ADVISOR (FULL-TIME)

SIGMA SPORTS
Published
29 June, 2020
Location
ESHER, SURREY, United Kingdom
Category
Job Type

Description

SIGMA SPORTS - ESHER, SURREY
Are you a passionate cyclist with a strong work ethic and excellent customer care skills? Due to increased growth, we are seeking a self-motivated, organised team player with an upbeat demeanour, excellent telephone and computer skills, to provide exceptional advice and customer care. This position requires an enthusiastic work ethic, plus experience, knowledge and a passion for Road and MTB cycling products. Triathlon product knowledge is an added bonus!

ABOUT THE JOB
Field customer calls, online chats and emails regarding the following:

Road, mountain bike and accessory related questions
Custom bike builds
Bike fit
Component compatibility
Clothing advice
Order placement and order status
Returns and exchanges
Customer concerns and complaints
Provide exceptional customer service
Potential to work remotely or on a rota at our Esher office

ABOUT YOU
Specialised knowledge of road, mountain bike and triathlon products
One year of bike industry experience or one year of sales experience
PC literacy is essential
Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
A natural communicator able to empathise with customers and see things from the other person’s point of view

HOURS
Flexible hours between 8:30 am to 8:00 pm Monday to Friday and one/two Saturdays per month, with an opportunity for paid overtime during peak seasons.

HOLIDAY
28 days holiday including bank holidays.

BENEFITS
Competitive salary
Cycle to Work Scheme
Industry-leading staff discount scheme from the best brands
Secure indoor bike storage plus changing rooms and showers
Exclusive access to industry only events and trips
Sigma Sports cycling kit after a successful probation period
Apply
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