Shop Technical Assistant

The Bike Project
14 September, 2021
Deptford, south London, United Kingdom
Job Type


Welcome to the Bike project

Our mission is simple, to get refugees cycling! We are a community of refugees, mechanics, staff and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. A proportion of the bikes that we receive are sold through our online shop to generate funds, the proceeds of which support The Bike Project, and ensure our long-term sustainability.

There are approximately 13,500 asylum seekers that flee to London each year and almost 27,500 bikes are abandoned in the same period. Our mission is to match the two.

The Bike Project is going through a significant period of growth, turning over £1.5 million in 2020. We are expanding the delivery of bike donations, Pedal Power and Bike Buddies whilst developing our retail arm, The Bike Shop. We are looking for a Technical Assistant for our shop to support the efficiency of the wider technical spaces by taking on tasks that allow technicians to focus their resources on output related activities. It is an exciting time to join our retail arm as we plan our move from Deptford to new premises in Camberwell Rd, South London.

In this pack you will find more information about the role and the benefits we offer. To apply, please send your CV by 13th October 2021 to, together with a cover letter that outlines how you feel your experience matched the job spec. Please also tell us why you are interested in the refugee sector and include any challenges you have had to overcome in your own life which you feel are relevant.

We particularly encourage applications from women, disabled, and Black, Asian, and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee.

Thank you for your interest in the Bike Project and best of luck with your application

Best Wishes
Jem Stein


Job Title: Shop Technical Assistant

Hours: Full time role (includes weekend working)

Based at: Located at Deptford Shop, SE8 5HD (Planned move in November to Camberwell Rd, South London)

Reporting to: Shop Lead Technician/Technical Supervisor

Salary : £ 24,000


This is a developmental role for a cycling enthusiast who wants build experience in the bike industry. The role provides the opportunity to work in a dynamic retail setting and to gain practical bike maintenance skills over time. The role supports the efficiency of the wider technical space by taking on tasks that allow qualified technicians to focus their resources on output related activities. This role will support our shop in Deptford and then our new shop after a move to Camberwell Rd in South London.

Key Responsibilities:

To learn then consistently demonstrate key technical competencies outlined in a training and development plan, supported by a Lead Technician. To work towards supporting servicing technicians with basic repairs during busy periods.

To process all bikes sold; Complete Pre-Delivery Inspections and box bikes ready for shipping at a minimum rate of 7 per day.

Key Activities:

To support the Shop Coordinator with packing and shipping for retail accessories sold.

When necessary assist the Shop Coordinator with front of house retail activities e.g. offering technical advice on products and services, coordinating collections and test rides, processing goods in and responding to general sales enquiries.

Use Salesforce to accurately add all parts and stock used on bikes. At times to assist the Stock Coordinator with stock takes or daily line counts.

Record specific data for each bike as required by Salesforce including bike register check and info needed for gift aid claims

To support the processing of one off walk-in donations to the shop throughout the week.

To maximise bike storage space onsite on an ongoing basis. To ensure bikes stored in their allocated racks/hanging frames.

Make sure certain bikes are accessible and available to hand at key intervals throughout the week. Ensure all bike stock is clear of exit routes as per fire/health and safety guidelines.

Encourage each other to work tidy and efficiently, keep all tool and spares in use in their appropriate place. Help maintain a safe working to environment and raise awareness of potential risks straight away.

Person Specification

Requirement Essential/Desirable

Must be able to demonstrate an ability to work with their hands to complete basic practical repairs and maintenance i.e. home DIY tasks.

Must have desire to develop bike maintenance skills and a passion for cycling in general

Able to demonstrate an understanding of basic bike maintenance and repairs.

Can fix puncture repairs, change tires,adjust brakes.

Able to demonstrate a readiness to learn and develop.

Though not essential may have recently gained cycle maintenance and repair

Level 1 Qualification such as city and Guilds or Cytech and is looking to build experience.

Some knowledge of Microsoft Office beneficial. Experience with CRM systems Desirable such is highly desirable, in addition to web or cloud based platforms useful.

Ability to manage own workload meet the expectations of a target driven workplace with excellent time keeping.

Ability to problem solve with minimal supervision.

A passion for cycling.

Shares The Bike Project’s values and ethos and committed to The Bike Project’s vision.

Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others.

Additional language skills (preferably Arabic, Farsi, French or Amharic)

Knowledge of the refugee sector in the UK, and experience of working or volunteering for a charitable organisation.

Ability to conduct all duties in a manner that is non-judgmental and respects differences

Advocate for cycling

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. The role includes weekend work and occasional evening work, and may also require working outside.

The role requires individual to work on their feet for long periods of time, as well as lift and move heavy objects e.g. bikes. An openness and sensitivity to religious and cultural differences is essential when interaction with beneficiaries.

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