The Bike Project
14 September, 2021
Birmingham, United Kingdom
Job Type


Welcome to the Bike project

Our mission is simple, to get refugees cycling! We are a community of refugees, mechanics, staff and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. A proportion of the bikes that we receive are sold through our online shop to generate funds, the proceeds of which support The Bike Project, and ensure our long-term sustainability.

There are approximately 13,500 asylum seekers that flee to London each year and almost 27,500 bikes are abandoned in the same period. Our mission is to match the two.

The Bike Project is going through a significant period of growth, turning over £1.5 million in 2020. We are expanding the delivery of bike donations, Pedal Power and Bike Buddies whilst developing our retail arm, The Bike Shop.

We are looking for a technician for our Birmingham workshop to service and repair bicycles. This is a great role for a cycle mechanic who is looking expand their technical knowledge across a variety of different bikes from the vintage steel classics of yesteryear to the carbon racers of today. Bikes you fix will go to create freedom and independence for their recipients, and help build community by pairing bikes with people who need them.

To apply, please send your CV by 13th October 2021 to, together with a cover letter that addresses the following questions:

How do you feel your experience matches the job spec?

Please also tell us why you are interested in the refugee sector (include any challenges you have had to overcome in your own life which you feel are relevant)

We particularly encourage applications from women, disabled, and Black, Asian, and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee.

Thank you for your interest in the Bike Project and best of luck with your application

Best Wishes
Jem Stein


Job Title: Technician

Hours: Full time role (includes some weekend working)

Based at: Located at Birmingham Workshop

Reporting to: Lead Technician

Salary : £23,000 FTE



The primary purpose of this role is to service and repair cycles. You will be responsible for some key activities which contribute to the charitable and commercial aims of the project. These activities can include; ensuring a healthy ongoing stock of good quality use bikes for sale, providing bike servicing and repairs to the public. You will use and develop your technical skills across a variety of different bikes from vintage steel classics to carbon racers.

Key Responsibilities:

To fully service/ repair on average a minimum 8 cycles per working week (avg. 3.5hr working time per bike).

Key activities which contribute to the charitable and commercial aims of the project. These activities can include; ensuring a healthy ongoing stock of good quality use bikes for sale, providing bike servicing and repairs to the public.

To carry out all repairs to standards outlined and at an acceptable pass rate agreed with the site manager.

Key Activities:

Use Salesforce to accurately add all parts and stock used on bikes. At times to assist the Stock Coordinator with stock takes or daily line counts.

At times to support the Technical Assistant with processing and registering new bike stock, walk-in donations and scrap management across the site.

Encourage each other to work tidy and efficiently, keep all tool and spares in use in their appropriate place. Help maintain a safe working to environment and raise awareness of potential risks straight away.

Person Specification

Requirement Essential/Desirable

Can demonstrate a minimum of 18 months’ experience repairing and maintaining cycles in an employed setting or on a freelance basis.

Some knowledge of Microsoft Office

beneficial. Experience with CRM systems such is highly desirable, in addition to web or cloud based platforms useful.

Able to demonstrate a readiness to

learn and develop.

Ability to problem solve with minimal supervision.

Ability to manage own workload meet the expectations of a target driven workplace with excellent time keeping.

Able to demonstrate a high level of organisational skills with exceptional attention to detail Essential

A cycle maintenance and repair Level 2

Qualification such as City and Guilds or

Cytech would be an advantage. Desirable

A passion for cycling and enthusiasm for engaging people.

Shares The Bike Project’s values and ethos and committed to The Bike Project’s vision.

Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others.

Additional language skills (preferably Arabic, Farsi, French or Amharic)

Knowledge of the refugee sector in the UK, and experience of working or volunteering for a charitable

Ability to conduct all duties in a manner that is non-judgmental and respects differences.

Advocate for cycling

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. The role includes weekend work and occasional evening work, and may also require working outside.

The role requires individual to work on their feet for long periods of time, as well as lift and move heavy objects e.g. bikes. An openness and sensitivity to religious and cultural differences is essential when interaction with beneficiaries.


Flexible Working Hours

At the Bike Project we know all our staff are deeply committed to our cause, love their jobs, and want to do well.

This is great because we do expect hard work, passion, commitment. We also want staff to have a good work life balance and do not expect them to be working a lot of extra hours on a regular basis.

We therefore have a truly flexible approach to working hours and a TOIL policy so that staff can manage busy projects without damaging their overall work life balance

Roles and Training

The Bike Project aims to provide varied and rewarding roles, a supportive and ethical culture, lots of opportunities for development and progression as well as competitive levels of pay to retain a suitably skilled and experienced professional staff.

We have an appraisal scheme that focuses very much on development, a range of training available around topics such as personal productivity, mental health fitness, culture and values training, as well as training specifically tailored to individual roles.

Holidays and sabbaticals

We offer 28 days holiday, including bank holidays, and we close the office in between Christmas and New Year, adding another three days holiday. Staff accrue an extra day for every year of service, up to a maximum of 33 days per annum.

Sabbaticals are available for staff with long service

Family Leave

We offer enhanced maternity pay (13 weeks full pay, including statutory maternity leave and thirteen weeks half pay) subject to eligibility criteria. We also offer enhanced paternity pay of three weeks full pay.

Sick Leave

We offer two weeks full pay and two weeks half pay


For keen cyclists (as most of us are) this is the place to be for benefits relating to cycling. We offer discounted bikes, discounts on bike parts and cycling accessories and a free bike service.


We offer a pension scheme with an employers’ contribution of 4 % and employees’ contribution of 4%

Team Building

We also hold cycle rides as part of team building including Ride London. We hold quarterly staff lunches, an annual fun day and annual party.

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