WARRANTY ADMINISTRATOR (FULL-TIME)

SIGMA SPORTS
Published
23 July, 2020
Location
HEAD OFFICE- ESHER, SURREY, United Kingdom
Category
Job Type

Description

For over 25 years we have provided only the best cycling and triathlon products from our base in Surrey. Being at the forefront of the cycling industry, we require a self-motivated, team player who is passionate and caring about their career.

ABOUT THE JOB
You will be responsible for receiving, unpacking and checking the incoming warranty items on a daily basis from customers for exchange, refund or other.

Processing incoming warranty claims quickly and efficiently and communicating with customers about their returns
Coordinating with suppliers to provide a suitable warranty outcome for both Sigma Sports and customers alike
Answering customer communication via both email and phone
A flexible attitude to help other departments
ABOUT YOU
PC literacy is essential
Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
A natural communicator able to empathise with customers and see things from the other person’s point of view
At least two years experience in a full time cycling industry role
Knowledge of all avenues of the cycling industry, including Road, Gravel, Mountain and Triathlon
Some technical experience and curiosity about cycling products would be beneficial
SALARY
Competitive

HOURS
8:30 am - 5:30 pm Monday to Friday, with an opportunity for paid overtime during peak seasons

HOLIDAY
28 days including bank holidays

If you are interested in this position please email your CV and a brief covering letter to stuart.jackson@sigmasports.com

Apply
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