WARRANTY ADMINISTRATOR (FULL-TIME)

Sigma Sport Published: 26 July, 2017
Job Type
Category

Description

<h2>WARRANTY ADMINISTRATOR (FULL-TIME)</h2>
<h3>HEAD OFFICE- ESHER, SURREY</h3>
For over 25 years we have provided only the best cycling and triathlon products from our base in Surrey. Being at the forefront of the cycling industry, we require a self-motivated, team player who is passionate and caring about their career.
<h3>ABOUT THE JOB</h3>
You will be responsible for receiving, checking and logging the incoming warranty returns on a daily basis from customers and apply credits and exchanges for customers. The successful candidate will have excellent communication skills and the ability to turn negatives into a positive experience of Sigma Sport.
<ul>
<li>Processing warranty returns</li>
<li>Monitoring customer emails</li>
<li>Coordinating with customers and suppliers to secure the best outcome</li>
<li>Preparing customer returns and supplier returns</li>
<li>A flexible attitude to help other departments within the company</li>
</ul>
<h3>ABOUT YOU</h3>
<ul>
<li>Some relevant experience in a similar role, though training can be provided</li>
<li>PC literacy is essential</li>
<li>Self-driven with a positive outlook and a clear focus on delivering outstanding customer service</li>
<li>A natural communicator, with a confident telephone manner, able to empathise with customers and see things from the other person’s point of view</li>
<li>Knowledge of road and triathlon products is advantageous</li>
<li>Has a good attention to detail</li>
</ul>
<h3>SALARY</h3>
Competitive
<h3>HOURS</h3>
8:30 am - 5:30 pm Monday to Friday, with an opportunity for paid overtime during peak seasons
<h3>HOLIDAY</h3>
28 days including bank holidays

If you are interested in this position please email your CV and a brief covering letter addressed to Stuart Jackson via the apply now button below.
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