Warranty Specialist, London – UK

22 January, 2019
London, United Kingdom
Job Type


Warranty Specialist, London - UK
Technical Support Specialist will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns.

• Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.
• Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.
• Communicates with consumer when items will arrive and provide tracking information.
• Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipments.
• Process return shipments from customers, retail stores, and distributors.
• Unpack, sort, count, log inventory which is shipped or received.

Key Requirements
• Qualified candidates for this role will possess demonstrated experience of 1-3 years performing shipping and receiving, or similar role.
• Demonstrates the ability to learn, understand, and follow established procedures based on technology.
• Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus.
• Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others.
• Contributes to team effort where all agents work collaboratively.
• Ability to handle all customers patiently and with kindness.
• Excellent written and verbal communication skills plus practiced listening skills.
• Detail oriented with strong organizational ability to handle multiple events simultaneously.
• Strong ability to problem-solve and prioritise.
• Excellent time management and follow-up skills.
• Has “thick skin” and can handle complaints and unpleasant customers.
• Strong bias for action and demonstrated desire for ownership.
• Passion for cycling and/or running is encouraged.
• Entrepreneurial spirit and passion for sport/fitness and technology.
• Willingness to work flexible schedule to include early evenings and weekends.

As this role is based in our central London office, candidates need to be within an easy commute to the capital.

Please submit your CV and cover letter stating what makes you a standout #wahooligan
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