Workshop Assistant (Birmingham Workshop)

The Bike Project
7 November, 2019
Birmingham, United Kingdom
Job Type



Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. The role of a bike mechanic is both varied and exciting. Although a large proportion of the time is focused on fixing bikes, you will also have a direct hand in building, upskilling and sustaining our workshop assistant and volunteer community. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place. This is an exciting opportunity for a bike enthusiast to support the growth of the West Midlands workshop whilst also developing their bike maintenance skills.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

The primary purpose of this role is to assist the Senior Mechanics in the maintenance and repair of all cycles donated to the charity with the purpose to a) meet the growing need that our beneficiaries have for bikes and b) to ensure a healthy ongoing stock of good quality used bikes to facilitate the growth of second hand cycle sales.

This is a largely developmental role with the focus being to build competence and experience with bike maintenance skills with the potential of progressing as a bike mechanic.

Duties and responsibilities

 Process all new bikes that the project receives in the Bike Processing Unit (located in a separate location from The Bike Project Workshop) and assist the van driver in the unloading/loading and take responsibility for the safe and efficient storing of bikes.
 To carry out bike assessments to determine workload and re-use viability. Accurately record data for individual bikes and update online logs on an ongoing basis.  Assist the Workshop Team with the training and development of volunteers.
 To assist the Workshop Team in the repair of an agreed volume of bikes each week so they are ready to donate/list for sale as outlined by targets/parameters set by the manager.
 Checking in stock deliveries and accurately logging the use of parts inventory on an ongoing basis.
 Supporting local community and beneficiary volunteers during our weekly bike donation sessions and workshops and at other key times throughout the week.
 To adhere to all workshop standards and health and safety as outlined by the manager.
 To help to maintain the workshop as a safe and efficient space.

Person Specification

 Can demonstrate an understanding of basic bike maintenance and repairs. Can fix puncture repairs, change tires, adjust brakes and index gears with minimal help.
 Though not essential may have recently gained cycle maintenance and repair Level 2 Qualification such as city and Guilds or Cytech and is looking to build experience.
 Some knowledge of Microsoft Office beneficial. Experience with CRM systems such as Salesforce highly desirable, in addition to web or cloud based platforms useful.
 Ability to problem solve without supervision.
 Comfortable working within a team and at times alone.
 Highly motivated individual able to work by themselves where necessary.
 Ability to manage own workload and meet the expectations of a target driven workplace.
 Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others.  Ability to conduct all duties in a manner that is non-judgmental and respects differences.
 Shares The Bike Project’s values and ethos, and committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. The role may also require working outside and occasional evening and weekend work.

There will be a requirement to work at our Bike Processing Unit located within the West Midlands to sort and process bikes. This will involve some lone working. Appropriate PPE and training will be provided.

Physical requirements

The role requires individual to work on their feet for long periods of time. Risks lifting and moving heavy objects and working with hand/power tools. Correct PPE is to worn where a situation presents such a risk.

Direct reports


Salary and Hours
£19,000 pro rata, 22.5 hours per week (3 days Mon – Fri)

Application process

Please submit your application of CV which must be accompanied by a covering letter that addresses the person specification (no longer than one page in length) by email to

The closing date for applications is midnight on Sunday 1st December. Interviews will be held on Tuesday 10th December at The Old Print Works, Birmingham, B12 9AH. The interview process will include a practical assessment up to 3 hours long.

Please direct all enquiries to Sarah Goss, West Midlands Operations Manager via
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