Workshop Manager – Head Mechanic

1 June, 2021
Surrey, United Kingdom
Job Type


2-5 days a week (Part time or Full time contracts available)
Location: Denbies Wine Estate, Dorking, Surrey RH6 5AA
Reporting to: CEO & COO
Salary / Day Rate: Negotiable, based on experience
Benefits: Pension, industry discounts, event sales commission

Involved in the smooth running of our busy cycle hub in the heart of the Surrey Hills, the Workshop Manager / Head Mechanic will be a key role within the Just Pedal business.

The role will provide the opportunity to build skills and be a major part of a UK project breaking new ground within the cycling industry. The successful candidate(s) will be a proven proactive self-starter with exceptional customer service skills. They will need to work well on a team, be able think critically, and thrive in a diverse environment.

Maintain a productive and smoothly running hub during all open hours
Management and maintenance of Canyon bike hire fleet Management of busy bicycle repair workshop
Maintain and improve open hub operations including flow, scheduling, and ensuring optimal service and ease of hub use for patrons and clientele
Maintain inventory of new/used equipment and manage restocking from appropriate sources
Maintain a clean, organized, and functional hub
Ensure quality and safety of all new and used products leaving the hub
Recruitment, interviewing, hiring, orienting, and training new staff in conjunction with COO
Promotion and sale of all Just Pedal’s services to hub visitors Maintain positive connections, and collaborative relationships with suppliers, local bike shops and the greater cycling community
Ensure that all phone calls, requests, and questions are addressed appropriately and in a timely fashion
Seek out technologies/trends in the industry to maintain/enhance quality of work and products
Some evening and weekend shifts required
Occasional event work and travel opportunities Relevant

Experience / Qualifications
Excellent mechanical skills required (preferred minimum three years hands-on, professional shop experience working on a wide variety of bicycles).
Qualification (i.e. Cytech) preferable
Experience in a client-facing customer service role
Strong verbal and written communication skills
Familiarity with Microsoft Office, Google, and point of sale programs
Demonstrated ability to think dynamically and good problem-solving skills
Experience with managing and hiring a successful team Experience handling demanding clientele in a fast-paced environment
Strong educational and teaching skills - Social media, sales and marketing experience

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