Customer Services Advisor & Repair Technician

We are proud to be an employee-owned Company serving the outdoor and professional Work at Height and Rescue markets with equipment and expertise to ‘Venture Further’. We distribute a portfolio of leading, trusted brands, manufacture our own Lyon branded products and deliver training for Work at Height and Rescue. We value a good work life balance and provide a friendly and dynamic working environment.

We are seeking to appoint a full-time Customer Services Advisor & Repair Technician. This role is based at our offices in Tebay, Cumbria.

If you are interested in this exciting opportunity, we want to hear from you!

Key responsibilities:

Administration

• Inspect, record and test warranty claims across our brand portfolio
• Provide feedback on and respond to warranty claim queries via phone and email
• Respond to other queries relating to products, orders and deliveries via phone and email
• Negotiate resolutions
• Process all returns using our CRM system

Operations

• Carry out repairs on returned products where appropriate in-line with brand sustainability aims
• Ensure repairs are carried out to a high quality and in a timely manner
• Monitor and maintain stock levels of spare parts for the repair workshop
• Ensure the smooth running of the workshop area(s)
• Maintain technical, brand and product knowledge and qualifications (where applicable)

Closing date for applications: 12 noon on 10^th September 2024

Interviews will take place week commencing: 16^th September 2024

For more information, please visit: www.lyon.co.uk/employment-at-lyon-equipment/566-customer-services-advisor-2