Deputy Manager – Edinburgh Bicycle Co-op

Edinburgh Bicycle Co-op is a long established, respected independent bike retailer. Founded in 1977, we operate 6 retail outlets across Scotland and the North of England as well as an ecommerce operation supported by a large warehouse/ distribution centre on the outskirts of Edinburgh. As an employee-owned business, service quality and the customer are at the heart of what we do.

We have an exciting opportunity for a Deputy Manager in our Canonmills store and we’re inviting candidates to apply. Based at our store in Rodney Street, Edinburgh, you will work closely with the Branch Manager in all aspects of running the branch.

Key responsibilities include:

1. Supporting the Branch Manager in all tasks.
2. Delivering high levels of customer service alongside the business’s active selling programme.
3. Supporting the management of individuals and groups of staff.
4. Ensuring continued staff presence on the sales floors.
5. Assisting with display & merchandising.
6. Dealing with customer service issues and complaints when they arise.
7. Operating specific and regular administrative systems.
8. Assisting with staff training & development.
9. Assisting in carrying out necessary management procedures.

It is essential that you:

• Can demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.
• Can manage customer & staff expectations while maximising the sales opportunity.
• Are an effective time-manager and a pragmatic problem solver.
• Place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’.
• Have the drive and motivation to identify, act on, and deliver sales opportunities.

In return we offer:

• As a small tight-knit team we are committed to accommodating flexible working hours.
• Competitive rates of pay based on level of experience.
• A generous holiday allowance of 32 days per year.
• An excellent staff discount scheme on bikes, parts, accessories and clothing.
• Supported entry into cycling competitions and events.
• After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.
• After a year of service you will also be enrolled into our health cash plan scheme.
• As a Co-operative we also have bonus opportunities for a share in the profits.

If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Canonmills then we want to hear from you.

Please send your CV and a covering letter quoting the job ref Canonmills Deputy Manager.