Fizik and Extra UK to offer 30 day comfort guarantee

Extra UK – exclusive UK distributor for Fizik – has announced a 30 day comfort guarantee which allows customers to return or exchange a saddle they have bought by bringing it back to the store up to – you guessed it – 30 days after the purchase date.

If for any reason the customer is not satisfied with their Fizik saddle within 30 days purchased from an authorised bricks and mortar retailer, they can return the item to the location of purchase within the allotted time for exchange. Fizik’s UK distributor Extra UK will send the retailer any Fizik saddle of equal or lesser value free of charge.

All comfort guarantees are handled directly by authorised brick and mortar retailers of Extra UK. To use the guarantee the following conditions apply:

• Proof of purchase to be supplied to the retailer showing the saddle was purchased within the 30 day period.

• The saddle must be returned with all original packaging.
• The saddle must be undamaged (not crashed or scuffed).
• Some minor cosmetic saddle rail marks during fitting are unavoidable and therefore acceptable.

Upon returning the saddle the customer will be offered a refund or an exchange for a value of the same or lesser value. Where a higher priced saddle is chosen, the customer will need to pay the difference.

Comfort guarantee does not apply to purchases made online where consumers cannot be properly consulted and offered saddle fit advice.

For more details on the 30 day guarantee email Hannahwilson@extrauk.co.uk. All Extra UK enquiries should be directed to infoenquiries@extrauk.co.uk