Deputy Branch Manager – Edinburgh Bicycle Co-op

Deputy Branch Manager – Leeds

Founded in 1977, Edinburgh Bicycle Co-op is an established independent bike retailer. We operate 6 retail outlets across Scotland and the North of England as well as an ecommerce operation supported by a large warehouse/distribution centre on the outskirts of Edinburgh. As an employee-owned business, service quality and the customer are at the heart of what we do.

We have an exciting opportunity for a Deputy Manager in our Leeds store and we are inviting candidates to apply. Based at our store in Chapel Allerton, you will work closely with the Branch Manager in all aspects of running the branch.

Key responsibilities will be to:

• Support the Branch Manager in all tasks.
• Ensure high levels of customer service alongside the business’s active selling programme.
• Manage individual and groups of staff.
• Ensure continued staff presence on the sales floors.
• Assist with display & merchandising.
• Deal with customer service issues and complaints when they arise.
• Operate specific and regular administrative systems.
• Assist with staff training & development.
• Assist in carrying out necessary management procedures.

It is essential that you:

1. Are able to demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.
2. Can manage customer & staff expectations while maximising the sales opportunity.
3. Are an effective time-manager and a pragmatic problem solver.
4. Must place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’.
5. Have the drive and motivation to identify, act on, and deliver sales opportunities.

In return we offer:

• As a small tight-knit team we are committed to accommodating flexible working hours.
• Competitive rates of pay based on level of experience.
• A generous holiday allowance of 32 days per year.
• An excellent staff discount scheme on bikes, parts, accessories and clothing.
• Supported entry into cycling competitions and events.
• After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.
• After a year of service, you will also be enrolled into our health cash plan scheme.
• As a Co-operative we also have bonus opportunities for a share in the profits.

If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Leeds then we want to hear from you.

Please send your CV and a covering letter by clicking the button below.