Customer Care Advisors x2
About Madison
Madison is a leading distributor of high-quality bicycles and cycling accessories, dedicated to enhancing the experience for all cyclists. With a reputation for excellence and a passion for innovation, we pride ourselves on delivering exceptional service and top-notch products to our customers.
Role Overview
We are looking for dynamic and customer-focused individuals to join our team as Customer Care Advisors.
The ideal candidates possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for our customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders.
Key Responsibilities:
• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
• Process orders, returns, and exchanges accurately and promptly.
• Maintain up-to-date knowledge of our product offerings and promotions.
• Collaborate with other departments to ensure customer needs are met.
• Assist in developing and implementing customer service policies and procedures.
• Contribute to a positive team environment and uphold Madison’s values and standards
Requirements:
• Previous experience in a customer service, advisory or a retail or telesales role, even better if within the cycling or sports industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency with Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and friendly work environment.
• Employee discounts on our extensive range of bicycles and accessories.
How to Apply:
If you are enthusiastic about cycling and committed to providing exceptional customer service, we would love to hear from you! Please send your CV and covering email including your salary expectations and why you would be a great fit for this role.
Join Madison and help us pedal towards a brighter future in cycling.
Close date 15/05/2025 although we may appoint sooner if we find the right candidate.
No agencies and previous applicants need not apply.
