IT WMS Support Analyst – Madison
Website Madison
Madison is the UK’s leading distributor for premium bicycles, clothing, parts and accessories.
Based in Milton Keynes, home to the biggest brands in cycling.
Vacancy Overview
Your primary responsibility will be to ensure the continued smooth running of WMS and business systems liaising with relevant departments to implement and improve business processes.
Responsibilities
- Handle WMS support queries.
- Engage with Operations Team to assess requirements/improve productivity.
- Test and implement new processes and interfaces with 3rd parties, such as carrier systems.
- Manage system updates/upgrades.
- Document processes and create user guides where needed.
- Communicate with WMS users to determine workable and supportable solutions.
- Assist the wider systems team in supporting other business system applications.
- Train users on business processes.
NB this role requires occasional out of hours work, for support purposes and system changes.
Essential skills and experience
- Experience of WMS or ERP systems.
- Experience of warehouse operations.
- Experience of providing customer service.
- SQL Report writing.
Desirable skills and experience
- iReports.
- Configuring RDT devices.
- ODBC reporting, within Excel.
- PL/SQL.
- Experience of warehouse automation.
- Oracle APEX.
- Experience of Red Prairie/Blue Yonder dispatcher WMS.
- Powershell or other scripting language.
This is a service role and you’ll have excellent communication skills, with good written and spoken English.
We offer a competitive salary, generous staff discount, and the opportunity to join a thriving bicycle industry leader and drive the success of our operations by supporting our critical Warehouse Management Systems.
If you’re passionate about technology and want to be part of our IT team, please submit your CV and a brief cover email outlining your experience and salary expectation to:
Close date: 15/09/2026 but we may apply sooner if we find the right candidate!
