In a bid to achieve higher open rates on customer marketing, Lightspeed ePOS systems are now able to integrate text messaging service Textem.
Pointing to the stat that 90% of text messages are read within three minutes, CEO of Textem Kristen Britz says that the success it has seen with CykeIOS in Australia will now transfer to users of Lightspeed’s system.
“Since we introduced text messaging within cykelOS it has been the most used feature and we wanted to integrate it within the Lightspeed dashboard seamlessly”, Britz explains.
“Text message are the best way to get a brief and to-the-point message to your customer – Textem will make this happen seamlessly. We wanted to make a very easy to use and fast user experience for retailers, I am comfortable we have done both.”
The ability to contact customers via text within the existing Lightspeed infrastructure gives bike shops a fast and convenient way to alert customers to completed work orders or upcoming sales. All correspondence with customers is stored, available for review and further follow-up.
The service is now available to users in Australia, the UK, USA, Mexico and South Africa. Costs come in at around $20 per month for 500 outgoing messages.
Retailers can sign up for a free trial account and test it out with 50 free texts. Those preferring a demonstration of the product in action can contact the firm via email here.
Formerly known as BikeBookings, cykelOS launched during the start of 2019, and has now expanded its range of bike industry specific products to include rental, workshop and custom iOS and Android app solutions, all connected via its free CRM.