Despite a turbulent year for many industries, e-Drive systems manufacturer Bafang has reported rapid growth during 2020.
As a result of the growth and changes in market demand, the company has analysed its service model, making revisions and expanding the service team to ensure ongoing customer support at a higher level.
e-Bike Drive Systems
In addition to the individual products offered to brands, Bafang has seen enormous growth in requests for complete e-Bike Drive Systems which include a Bafang battery. As a result, the battery range has been expanded beyond carrier batteries, with in-tube, integrated and semi-integrated options.
For brands using a complete, closed Bafang e-Set, Bafang has been developing a Dealer Direct Service model, soon to be launched into the market in 2021.
Dealer Direct Service
The Dealer Direct Service will be launched in phases from February 2021 in the Netherlands, initially with complete Bafang systems for several selected brands. Later phases will support dealers for more brands, throughout the whole of Europe.
A Dealer Direct Service department has been created with trained service engineers, a Bafang service center, dealer online portal, and all other necessities.
The Bafang after-sales support team has expanded in recent months, with almost all new staff coming directly from the industry, bringing technical and commercial knowledge, and sound understanding of consumer, dealer and brand expectations when it comes to service.