Online Customer Service Representative (Full-Time)

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HEAD OFFICE- ESHER, SURREY

Are you a passionate cyclist with a strong work ethic and excellent customer service skills? We are seeking a self-motivated, organised team player with excellent telephone and computer skills to provide exceptional customer service. This position requires an intense work ethic, plus experience, knowledge and a passion for road and triathlon products.

ABOUT THE JOB

Field customer calls, chats and emails regarding the following:

  • Bike and bike accessory related questions
  • Custom bike builds
  • Bike fit
  • Component compatibility
  • Clothing advice
  • Order placement and order status
  • Returns & exchanges
  • Customer concerns and complaints
  • Provide exceptional customer service

ABOUT YOU

  • Specialised knowledge of road and triathlon products
  • Two years of bike industry experience or two years of sales experience, or one year of each
  • PC literacy is essential
  • Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
  • A natural communicator able to empathise with customers and see things from the other person’s point of view

SALARY:

We offer a competitive salary, dependent on experience

HOURS:

8:30am – 5:30pm Monday to Friday, and one Saturday per month. Opportunity for paid overtime during peak seasons

HOLIDAY:

28 days holiday including bank holidays

To apply, please send your CV along with a covering letter to tom.hughes@sigmasport.co.uk