Raleigh announces changes to customer ordering platform

Raleigh UK will be updating its customer ordering platform on the 10th of January, 2022, in the meantime offering accounts training to familiarise with the new system.

The new B2B solution, called Accentry, will be a complete change from the existing site. The platform will apparently see significant improvements to the user experience, optimised search functionality, seven-day delivery options, free carriage thresholds, instant alerts and much more.

Accounts will be provided with new login details in the second week of December and consequently old login details will not work on the new platform.

The new system migration will affect Christmas deliveries to an extent. Accounts will be able to place orders up until the 23rd of December 2021, for deliveries on the 24th of December. But any orders placed after the 23rd of December will not be shipped until after 10th January 2022.

All previous orders, invoices and open orders will be migrated, meaning nothing is lost, so accounts can continue as they left off. Once the new system is live, Raleigh will issue a link that will take accounts directly to a new login page. For those accounts that like to bookmark tabs on a browser Raleigh will be using a redirect link from the old system to the new platform.

There will be training material for the new platform available to those looking to quickly learn the new system. Raleigh will be holding live virtual training sessions during the week of the 13th of December – invitations will be sent shortly. If your business is not able to attend any of the demo session in that week, Raleigh will be recording the sessions so your staff can watch it in their own time. There will also be a how to guide within the new system in case you are not sure where to find a particular feature.

Accounts will still be able to pay invoices and Raleigh will take payments on the current B2B until 2pm on 31st December. Online payments will then resume from 10th January 2022. Accounts can of course continue to pay by bank transfer at any time.

In summary, the new customer ordering platform (Accentry) will be going live on the 10th January 2022. There isn’t anything to action just yet, but Raleigh will be in contact with new login details shortly and further details on training for the system in mid-December.

If you have any other questions the Raleigh customer service team, or your Area Account Manager are on hand to help you. Find your area account manager here.