Texting platform Ikeono is bringing a suite of texting and workflow management features to Lightspeed POS, allowing retailers in the US, Canada and Australia to communicate more easily with their customers.
Founded by bike shop manager Brett Lang and his brother Dru Lang, brought text messaging to Lightspeed Retail on the first of the year, and have since released deeper integrations designed to help retailers communicate more efficiently.
“I started managing Tribella Sports Group in Denver CO in 2017, and I quickly realised the industry deserved a better way to communicate,” said Lang. “Ikeono was born in independent bicycle retail with features designed to be used by service, sales and management.”
Ikeono allows retailers to send and receive text messages using an existing business phone without leaving Lightspeed, including within customer profiles and work order screens. It also enables automated messaging based on a Lightspeed work order status, alongside special order integration to make Click and Collect easier.
Ikeono sends test sale receipts and work order quotes to customers, and also features an automated customer feedback loop to drive positive experiences to review sites and allow businesses to handle negative experiences quickly.
Dan Sirkin, owner of Solon Bicycle, said of the platform: “We have so much more time since using Ikeono. All it takes is a click or two and our customers are notified via text…bikes get picked up faster too. Ikeono is a huge win for independent bicycle shops.”
Ikeono has further developments in the pipeline, including the ability to manage Facebook Messenger within Lightspeed Retail, an easy to install website texting widget and iPhone and Android apps so businesses can access communications on the go.