Magura bolsters global tech support team

Components giant Magura has recruited both Bernd Kästle and Thorsten Pelger to its Global Tech Support team.

Magura has taken this step in response to a dynamically-changing product landscape. The increased demand for Magura MT products and innovations such as the Cockpit Integration (MCi) will require even broader cooperation with global partners in the future – and this team expansion focuses on intensifying the company’s technical support for these OE partners.

The team’s responsibilities include technical support for product specification and for the assembly and service processing for Magura products. In addition to working with OE partners, the team will also provide technical support to the retail-oriented subsidiary Magura Bike Parts GmbH & Co KG. Activities include the definition of technical B2B and B2C documentation.

The pair will also be part responsible for the internal processing of technical product feedback and responding to individual customer needs. The aim is to reinforce the customer orientation policy of the group. Two personnel changes accompany the expansion of the Global Tech Support team.

Kästle, previously employed in both product management and tech support, will lead the team, now focusing entirely on global technical support for OE partners. Kästle brings many years of product and industry experience, which will stand him in good stead in his new position as Team Leader.

Also new to the team is Thorston Pelger. He has a B.A. degree in sales management and extensive experience in the retail industry.

Sandra Dewald, Head of Bicycle Sales, is delighted with the expansion of the Magura Global Tech Support team: “With this new structure, our team can work even more closely with our customers in the future – and we’ll be able to continue meeting individual customer needs in a targeted manner.”

Dealers interested in sharpening theirs or their staff’s skills can apply for Magura training workshops here.