Trek has issued a recall on several of its Kickster Balance Bikes with models sold between 2013 and 2019 affected.
The problem relates to a potential steerer tube failure identified on the Kickster where it may break if over tightened. This is as a result of an “issue with the manufacturing process,” said the brand in the following statement:
What to do next?
“Your safety is very important to us. Therefore, Trek will replace the clamp on affected bicycles, free of charge. This letter contains important information regarding what to do next if you think you may have purchased one of these bicycles.
Only model years 2013-2019 Kicksters are affected.
DO NOT RIDE THE BICYCLE UNTIL THE STEER TUBE CLAMP HAS BEEN REPLACED
If the steer tube camp breaks while riding, the rider could fall. Do not ride this bicycle until your dealer has inspected the bicycle to determine if it is affected by this recall.
WHAT TREK WILL DO FOR OWNERS OF A RECALLED BICYCLE
If your customer owns a bicycle that is affected by this recall, Trek will provide them — through a Trek retailer — free replacement clamps for your bicycle for both the steer tube and seat post (the clamps are interchangeable), including free installation.
In addition, when your Kickster has been repaired, Trek will give customers an in-store credit of £20 to use toward any Trek or Bontrager merchandise, plus a credit towards a bell with a retail value up to £20. The credit is good through December 31, 2019 and has no cash value.
All questions can be directed to a Trek retailer, or Trek Customer Service at 01908 360 160.